Our Mission

The mission of UPMC is to provide outstanding patient care and to shape tomorrow's health system through clinical innovation, biomedical and health services research, and education.

Our Vision

UPMC will redefine traditional models of health care delivery by becoming a truly integrated, self-regulating health care system, utilizing evidence-based medicine to produce superb clinical outcomes. The organization will be recognized nationally and internationally as a top-tier academic center for research and clinical excellence, while remaining firmly rooted in the local community as a responsible corporate citizen and an integral part of western Pennsylvania.

Our Values

These values and principles guide the health system in achieving its mission and vision:

* We consider our people to be our greatest asset, and we seek to be responsive to the needs of individuals of all backgrounds.

* We strive for excellence in everything we do and believe that each member of the faculty and staff is responsible for the continuous improvement of quality in all aspects of the services we provide.

* We are committed to understanding and satisfying the expectations and requirements of our customers.

* We strive to provide an environment that supports and encourages the active leadership and participation of physicians throughout the system and fosters collaboration among health care professionals across programs and service lines.

* We support a culture that embraces change and encourages innovation.

* We pursue organizational integration in order to achieve the highest and best use of the system's collective resources.

* As stewards of the community's resources, we seek to operate in an efficient and effective manner in order to maintain financial strength and carry out the organization's mission, as well as to contribute to the economic stability and growth of the region.

* As the only academic medical system in western Pennsylvania, UPMC shares with local, state, and national governments the responsibility for health and safety of our community, including crisis intervention.

* Through leadership and excellence, we contribute to the industry, act as a vital resource to the communities we serve, and touch the lives of residents of western Pennsylvania.

Our Ethics

Through its leadership and excellence, the University of Pittsburgh Medical Center contributes to the health care industry, acts as a vital resource to the communities it serves, and touches the lives of residents of western Pennsylvania and beyond.

UPMC is built on a foundation of honesty and integrity. Every day, the decisions and actions of UPMC personnel impact patients, communities, and the health care industry. Therefore, it is the obligation of every staff member, physician, and faculty member to act honorably and appropriately as a representative of UPMC.

To that end, UPMC has developed comprehensive policies that support its business values and principles. These policies — regarding conflict of interest, accounting and business records, political matters and lobbying, and protection of patient, staff, and business information — promote corporate values and compliance with the laws and support UPMC’s ongoing commitment to always conduct business in an honest and responsible way.

UPMC promotes a culture that encourages ethical conduct as well as compliance with the law.