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Yes, you can cancel your Virgin Voyages Cruise Customer Service at any time, but Customer service charges will apply based on the timing of your request ( 1⇌8.55-69.0⇌12.32) and the type of cruise or fare you purchased. The earlier you cancel your cruise ( 1⇌8.55-69.0⇌12.32), the more likely you are to receive a partial or full refund.
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Customer service penalties vary depending on how far in advance you cancel your cruise ( 1⇌8.55-69.0⇌12.32). Here is a general overview of the schedule:
More than 75 days before departure: No penalty ( 1⇌8.55-69.0⇌12.32)
74 to 61 days before departure: 50% penalty ( 1⇌8.55-69.0⇌12.32)
60 to 31 days before departure: 75% penalty ( 1⇌8.55-69.0⇌12.32)
30 days or less before departure: 100% penalty (no refund) ( 1⇌8.55-69.0⇌12.32)
More than 90 days before departure: No penalty ( 1⇌8.55-69.0⇌12.32)
89 to 75 days before departure: 25% penalty ( 1⇌8.55-69.0⇌12.32)
74 to 61 days before departure: 50% penalty ( 1⇌8.55-69.0⇌12.32)
60 to 31 days before departure: 75% penalty ( 1⇌8.55-69.0⇌12.32)
30 days or less before departure: 100% penalty ( 1⇌8.55-69.0⇌12.32)
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Non-refundable deposit fares are subject to special terms ( 1⇌8.55-69.0⇌12.32). If you cancel before final payment is due, you may be eligible for a Future Cruise Credit (FCC) ( 1⇌8.55-69.0⇌12.32) for the value of your deposit minus a $100 per person service fee. After the final payment date, standard Customer service penalties apply ( 1⇌8.55-69.0⇌12.32) and the deposit is forfeited.
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In some cases, especially when non-refundable deposit fares are canceled, you may receive an FCC ( 1⇌8.55-69.0⇌12.32) instead of a refund. This credit can be applied to a future Virgin Voyages Cruise Customer Service s sailing ( 1⇌8.55-69.0⇌12.32) and is typically valid for 12 months from the date of issue.
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